About Ivan
I write, publish, and enhance technical information assets. Great documentation reduces technical support costs, enhances your brand, and encourages customers to use your products.
Are you seeking an experienced technical writing manager who can modernize your documentation processes? With a proven track record in leadership and change management, I bring expertise in:
Technical writing and content strategy
Document lifecycle management
Efficient production and delivery systems
Team development and recruitment
Implement modern documentation technologies and methodologies, such as Agile.
I can guide your team through transitions, optimize workflows, and deliver high-quality technical content that meets both user needs and business objectives.
What to expect
Projects: Write tutorials, reference materials, and how-to guides to help developers use your use products.
Responsibilities: Prioritize the refinement of documentation by evaluating user feedback, monitoring document performance, and making strategic updates to maximize user engagement.
Collaboration: Engage with Technical, Product, and Support teams to ensure your documentation reflects the latest product features and best practices.
Solutions: Initiate discussions with the team to identify and implement solutions for documentation challenges, improving efficiency and effectiveness.
Innovation: Be the primary point of contact for documentation issues, driving improvements that contribute to user experience and product understanding.
What I bring
Empathy and consideration. The ability to see things from another’s perspective.
10+ years technical writing experience in dynamic tech environments, with proven skills in creating accurate documentation and docs-as-code via Git workflows.
Experience with programming languages and the ability to understand the structure of code and data files like YAML. Familiarity with using the command line.
Demonstrated ability to manage projects from start to finish, prioritize tasks, adher to deadlines, and collaborate with cross-functional teams in an Agile environment.
Exceptional attention to the organization, structure, and detail across the entire document set. The ability to distill complex technical concepts into simple, user-friendly content.
Experience with user research and leveraging data to enhance documentation quality and relevance.
Exceptional communication skills, both written and verbal, to convey technical information clearly to various audiences. Strong editing and proofreading abilities to ensure high-quality documentation.
Specialties
Technical Documentation (banking and financial services). Created technical documentation for SBL, Loan management, Risk Analysis, Hedge Accounting, Accountancy, Asset Management.
AI related documentation
Web Help Systems (RoboHelp/Madcap Flare/HTML5)
API reference documentation and setting up Open API spec sites
Designed, developed, and maintained online help systems, ensuring up-to-date, accessible documentation for users. Stack: Adobe RoboHelp, Open API Swagger specs, GitLab, Amazon Cognito.
Wrote, reviewed, and published release notes, user, installation, configuration, and operation guides in PDF/HTML to secure documentation website.
Mentored and developed onsite/remote junior writers
Refined documentation process, tool selection, and automated published from git repos to docs site.
Experience
Structured and topic-based writing, DITA, XML, CMS, single-sourcing, writing for localization, content conversions, and more.
Publishing
Content Management, online publishing, single-source publishing, Web Help, Context Sensitive Help, technical documentation, API documentation, Swagger, RAML
Technologies
AWS, Ansible, Confluence, Jira, SharePoint, Github/Gitlab. Linux
Languages
Python, Java, C#, XML, HTML, CSS, JavaScript, DITA
Tools
Adobe FrameMaker, RoboHelp, Captivate, MadCap Flare, Oxygen XML, SharePoint, Docusaurus, Swagger, Markdown, Hugo, Python Sphinx, Asciidocs and more.
Multimedia
Camtasia Studio, Photoshop, Audacity, Visio, Lucid
Who’ve you worked for?
I’ve worked in the UK, USA, and China with Fortune 500s, start-ups, SMBs, and one-person business owners. IBM, NEC, Intel, US Department of Justice, Misys, Finastra, Bank of Ireland, Agilewords, Escher and more.
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