I write, publish, and enhance technical documentation.
Great documentation reduces technical support costs, enhances your brand, and encourages customers to use your products.
Who’ve you worked for?
I’ve worked in the UK, USA, and China with Fortune 500s, start-ups, SMBs, and one-person business owners. IBM, NEC, Intel, US Department of Justice, Misys, Bank of Ireland, Agilewords, and more.
* Technical Documentation (banking and financial services)
* Online Help System (RoboHelp/Madcap Flare/HTML5)
* White Papers
* API documentation
Experience: Structured and topic-based writing, DITA, XML, CMS, single-sourcing, writing for localization, content conversions, and more.
Publishing: Content Management, online publishing, single-source publishing, Web Help, Context Sensitive Help, technical documentation, API documentation, Swagger, RAML
Technologies: AWS, Grafana, Docker, Confluence, Jira, SharePoint, Github/Gitlab
Tools: Adobe FrameMaker, RoboHelp, Captivate, MadCap Flare, Oxygen XML, SharePoint, Confluence, Jekyll, Markdown, Hugo, Asciidocs and more.
Multimedia: Camtasia Studio, Illustrator, Photoshop, Audacity, Visio
How can I contact you?
Email: ivan at gmail dot com or ivan at ivanwalsh dot com