Hire Me

I’m Ivan, an experienced technical writer with Fintech, financial services, AWS, and API tech docs expertise.

Want to talk? Contact me today. It’s free.

I provide in-house technical writing services that includes creating, editing, illustrating, and maintaining user manuals, operator guides, how to guides, technical manuals, service manuals, training materials, online help, context-sensitive help (CSH), knowledge base articles (KBAs), release notes, supplements, posters, data sheets, and more.

As an experienced technical writer, I can deliver the following services: 

  • Manage all aspects of the documentation process—from planning to disposition.
  • Use my writing expertise and attention to detail to define, evaluate, and implement content standards that reflect your brand values.
  • Collaborate with stakeholders to conceptualize and develop content that strengthens your brand.
  • Create, maintain, and edit technical content that is used by a wide audience with varying skill levels.
  • Write and edit knowledge base content describing technical services and troubleshooting processes.
  • Collaborate with Support Engineers to optimize and maintain content for usability and accessibility, while maintaining quality.
  • Work directly with development teams and stakeholders to produce complex technical content.
  • Experience with REST APIs, XML-based publishing systems, Markdown documentation (Hugo, Asciidoc, Python Sphinx, and writing cross-product and cross-service content.

Technical Writing Services (Onsite or via Web)

I help companies when they’re short on staff, over-worked, or need a little direction.

Key Responsibilities:

  • Create and drive documentation plans in coordination with other tech writers, product managers, and development teams
  • Reorganize and update current documentation as the product/service changes
  • Prepare code samples to support documentation
  • Design, plan, and deliver developer-oriented/system admin documentation Ability to read and write source code in several programming languages, Java, C#, Python, REST APIs

For example:

  • Do you need help to write user guides, operation manuals, or procedures?
  • If you’re behind schedule, can I develop your technical documents to take the pressure off your team?
  • Want to improve your MS Word templates? I can help give your documents a nice, polished look. 
  • If you’re setting up a new Technical Writing dept, I can help you get started. I’ll create templates, style guides, best practices, review processes, as well as install and train new recruits to use the technical writing software.
  • Maybe you want to convert MS Word documents into Adobe FrameMaker or Robohelp or Madcap Flare?
  • We can also help with use cases, process design, requirements gathering, information architecture, user adoption, and online help.

White Papers

  • White Papers are a very effective (and inexpensive) way to get the attention of decision-makers, especially those an an executive level.
  • They’re an excellent way to generate leads, capture emails, and bring you to the attention of journalists in industry. magazines.
  • I’ve worked with IBM and Intel to develop white papers (5-10 pages) that positioned them as thought leaders, innovative, and experts within their fields.
  • Would white papers help your marketing efforts? If this interests you, send me an outline of what you’d like to achieve. What publicity you’d like to attract, who you want to target, and what your competitors are doing.

Technical Documentation

Experience

I provide structured and topic-based writing, DITA, XML, CMS, single-sourcing, writing for localization, content conversions, and more.

Subject Matter Expertise

AWS, Finance, Fintech, APIs, Confluence, Jira, SharePoint, Github/Gitlab among others

Languages

Java, C#, XML, HTML, CSS, JavaScript, DITA

Tools

Adobe FrameMaker, RoboHelp, Captivate, MadCap Flare, Oxygen XML, SharePoint, Confluence, Jekyll, Markdown, Hugo, Asciidocs and more.

Publishing

Content Management, online publishing, single-source publishing, Web Help, Context Sensitive Help, technical documentation, API documentation, Swagger, RAML, Python Sphinx

Multimedia

Camtasia Studio, Illustrator, Photoshop, Audacity, Visio

Expertise

  • Technical Documentation for banks and financial services
  • Online Help System (RoboHelp/Madcap Flare/HTML5)
  • Knowledge bases, documentation repos, web portals
  • Web and REST API documentation
  • Cloud platforms and services, IaaS, PaaS, SaaS (AWS, Azure)
  • Web services technologies, SDKs, and object-oriented programming

Where do I work?

Physically, I’m in Dublin, Ireland.

Online, I’ve worked with clients in Vietnam, China, Germany, UK, US…

Who have I worked for?

I’ve provided products and services to companies in the UK, US, and China.

Clients include: IBM, NEC, Toshiba, Intel, US Department of Justice, Finastra, Bank of Ireland, Allied Irish Bank, LeasePlan, Valista, Botswatch, S1, and more.

Provided documentation tools for: Accenture, AgileWords, Bearing Point, DHL, Disney, Ernst & Young, KPMG, NEC, Oracle, Vodafone, Western Union

How can I contact you?

You can get me at:

  • Email: ivanawalsh at gmail dot com
  • skype: ivanwalsh
  • whatapp: ivanwalsh
  • Tel: 353.86.0886.349