Communication Plan
Why does your business need a communication plan? Before social media and real-time information arrived, it used to be possible for one person to control the information flow in and out of a company.
Today, you need to create a framework that lets you communicate with customers, clients and employees as effectively as possible. Where do you start?
You can use this communication plan template to create a framework for increase, enhance and improve communications.
Communication Plan: Benefits
Use this template to schedule and assign responsibilities; identify writers, target audience, topics, delivery dates, delivery mechanism, sensitive issues, resources and your expected results.
- Enhance transparency and accountability to customers, clients and public
- Provide a tangible benefit to customers by providing specific direction, goals and implementable processes
- Exchange messages with groups identified in the Communication Strategy
- Identify the publicity measures necessary to bridge communication and information gaps
- Reflect a strategic approach to communication measures and activities
Communication Plan Template: Screenshots
This 30 page template pack also includes a Communication Matrix, Communication Schedule, Communication Plan Checklist, Feedback Form, Meeting Schedule and Responsibility Matrix.
Chapter 1, Introduction
Internal Communications
External Communications
Project Meetings
Information collection, Reporting and Distribution
Communication Plan: 6 Free Excel Templates
Communication Plan: Responsibility Matrix
Communication Plan: Meetings Schedule
Communication Plan: Feedback Form
Communication Schedule
Communication Matrix
Communication Plan: Table of Contents
1 Introduction
1.1 Purpose
1.2 Objectives
1.3 Scope
1.4 Document Maintenance
2 Roles and Responsibilities
2.1 Project Structure
2.2 Project Office
2.3 Steering Committee
2.4 Project Sponsor
2.5 Project Director
2.6 Project Manager
2.7 Project Team
2.8 Contractor/Vendor Project Team
2.9 External Stakeholders
2.10 Stakeholder Roles & Responsibilities
2.11 Stakeholder Contact Information
2.12 Stakeholder Information Requirements
3 Internal Communications
3.1 Informal Communications
3.2 Formal Communications
3.2.1 Status Meetings
3.2.2 Status Reports
3.2.3 Letters, Circulars and Memorandums
4 External Communications
5 Other Communications
5.1 News and Print Media
5.3 Dispute Resolution Process
5.4 Escalation Process
5.5 Problem/Defect Tracking Process
6 Project Meetings
6.1 Meeting Plan
6.2 Daily / Weekly Meetings
6.3 Team Leads Meeting
6.4 Individual Team Meeting
6.5 Project Office Meeting
6.6 Leadership Committee Meeting
6.7 Steering Committee Meeting
6.8 Monthly Extended Team Status Meeting
6.9 Executive Update Meeting
6.10 All Hands Meeting
6.11 Orientation Meeting
6.12 Communication Plan Web Page
6.13 Feedback
7 Information Collection, Reporting, and Distribution
7.1 Collection and Reporting
7.2 Distribution, Storage, and Disposition
7.3 Distribution Groups
7.4 E-mail Policy
7.5 Format and Styles Guide
7.6 Effectiveness
7.7 Changes
8 Communications Matrix
Communication Plan: Template Pack
The template is in Microsoft Word format and can be downloaded online for only $7.99. The template pack includes the following documents:
| Communication Plan | 30 pages |  |
| Communication Matrix | 1 worksheet |  |
| Communication Schedule | 1 worksheet | |
| Communication Plan Checklist | 1 worksheet | |
| Feedback Form | 1 worksheet | |
| Meeting Schedule | 1 worksheet | |
| Responsibility Matrix | 1 worksheet | |