Tamara Ferris takes a look at a methodology for developing and managing a Software User Assistance (UA) System, a way of doing things in a structured manner. It provides a complete walkthrough for managers responsible for designing, developing, and managing a software product’s user assistance system. The software’s UA system could comprise of both paper-based user manuals and online help systems. [Read the full article]

Also in includes a free PDF checklist for capturing your customer requirements in a UA Requirements Specification document.

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