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Problem with all-new Yahoo! Mail – minimum screen recommendations under 1024 x 768 pixels

June 15th, 2009 · View Comments · Technical Writing

You can’t upgrade to the ‘all-new Yahoo! Mail’ if you’re PC setting are under 1024 x 768 pixels. At least that’s what happened this afternoon when I tried to upgrade. This is the error message you get from Yahoo.

yahooproblem

They give me a few options:

1. You can continue with your current settings, but you won’t be able to enjoy the full effect.

2. To continue to the all-new Yahoo! Mail anyway… [which sounds very lame, imho]

3. Go to Yahoo! Mail

4. Go to Yahoo! Mail Classic just this one time [read that again -just this one time! Am I back in high-school?]

5. Or better yet, try increasing your screen’s resolution.

Jerry Wang and co tells me, “If you’re running Windows, here’s how:
Click the Start button, and select Settings, then Control Panel. Next, double-click Display and click the Settings tab. Use the slider to set your monitor to a 1024 x 768 pixel resolution.

The problem is that these are my settings. See here:

 

yahooproblem2

Anyway, they’re pretty friendly about it and tell me to ‘Switch back to Yahoo! Mail Classic indefinitely — or at least until your system is ready.’

Until my system is ready…

and not until Yahoo gets its act together.

Could be a long time.

Question: Have you made the switch to Yahoo Mail yet? Let me know how it went or better still what it looks like.

From the outside, looking in.

Ivan

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  • stevesquibb
    I've got a Window 7 machine whose screen resolution was 1366X700(something) that is throwing this same error, based on what I read from above why isn't that sufficient to meet their idea of "at least" 1024X768?
  • Hi Steve,

    I contacted Yahoo but heard nothing back, sad to say...

    Ivan
  • I was having problems when I reply or forward my emails from within the Classic layout. I switched to Allnew mail view and the problem's solved, but all new view needs 1024x768- I'm on a netbook with only 1024x600. Given the large number of netbooks out there (I own 2) I would think the all new mail layout should take into account an option for a netbook's restrictions. The all new view is pretty cramped in 1024x600. netbooks are reasonably priced, and aimed only for internetting, so it would make sense. I've had to close all my toolbars (including Yahoo's) just to buy more precious real estate. Oh and the banner ad on the right that you can minimize keeps returning (thanks Yahoo)
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