When you try to install Adobe RoboHelp 6, you might get this error message “…you already have a more functional product installed”. This occurs during the Acrobat Elements portion of setup.

What’s happening here?

The Acrobat Elements installer has detected that you have a higher version or more functional version of Acrobat already installed on the computer.

How to fix it?

Use a newer version of Acrobat Elements instead of the Acrobat Elements that was provided by RoboHelp 6.

You can skip installing Acrobat Elements by removing the check mark next to it during the installation process.

Additional Information

http://kb2.adobe.com/cps/330/330205.html

Background information

If the Acrobat Professional installer detects that you have another version of Acrobat installed, it returns the message, “…you already have a more functional product installed.” If you remove Acrobat Standard before you install Acrobat Professional, you will no longer receive the message.

The Normal template opens in the background whenever you start Word.

It includes default styles, AutoText, macros, toolbars, and other customizations that determine the basic look of your document.

The Normal template is a global template that you can use for any type of document. You can modify this template to change the default document formatting or content.

If this gets damaged or corrupt, here’s how to fix it:

1. On the File menu, click Open, and then navigate to C:\Documents and Settings\user name\Application Data\Microsoft\Templates.

Tip: If no templates are listed in the Open dialog box, click the arrow next to the Files of type box, and then click Document Templates.

2. Double-click the Normal.dot file to open it.

To be certain that you’re working in the default template, check to see that Normal.dot appears in the Word title bar.

3. Make any changes you want, using the menus and dialog boxes just as you would to change default settings for a document.

BUT remember that any changes you make to Normal.dot will be applied to documents that you create in the future.

4. When you have finished, on the Standard toolbar click Save.

Note. If Normal.dot is renamed, damaged, or moved, Word automatically creates a new version (i.e. and uses the original default settings) the next time that you start Word. The new version will not include any customizations you made to the version that you renamed or moved.

If you have any problems, please drop me a line.

Ivan Walsh is a technology writer based in Shanghai, China.
Learn how to save time, make money and develop digital products.

Facebook: http://www.facebook.com/ivanwalsh/
Flickr: http://www.flickr.com/photos/ivanwalsh/
Web: http://www.klariti.com & http://www.ivanwalsh.com

Posted via web from ivanwalsh’s posterous

Originally uploaded by Tech Writer Boy

Chrome Displays “Aw, Snap!” message everytime i log on to a website, and when i refresh the page it does it again.

How do you fix this problem?

Google Chrome forum has a list of possible solutions at:

http://www.google.com/support/forum/p/Chrome/thread?tid=177aa65861a141b5&hl=en

I find this happens to me most when I use WordPress 8 (don’t upgrade yet folks) especially when I use the Save Draft option.

Others say that “the “Aw, snap” error occurred when I installed the 64-bit version of PC Tools Spyware Doctor on my 64-bit Windows Vista laptop, and was corrected when I un-installed the software. PC Tools has not acknowledge they have a problem (yet), but only two individuals have posted having this particular issue. If you recently installed the 64-bit version of Spyware Doctor, try removing it from your computer.”

Here is one solution. 

It turns out that when you uninstall Chrome, it doesn’t uninstall all your personal settings in your user profile. So I had to manually delete that directory. After that, I rebooted, installed Chrome, and it worked fine. 

1) Uninstall Chrome

2) Open Windows Explorer

3) If you do not have Show Hidden Files enabled, then in Windows Explorer hit

Tools, Folder Options, View, Select ‘Show Hidden Files and Folders, OK.

4) Navigate to

C:\Documents and Settings\[the user you're using]\Local Settings\Application Data\Google

5) Delete the Chrome folder. 

Some process in this folder locked for me, so I had to navigate into each subdirectory within the folder and delete all files manually.

6) Reboot

7) Install Chrome

Does that work for you?