Tamara Ferris takes a look at a methodology for developing and managing a Software User Assistance (UA) System, a way of doing things in a structured manner. It provides a complete walkthrough for managers responsible for designing, developing, and managing a software product’s user assistance system. The software’s UA system could comprise of both paper-based user manuals and online help systems. [Read the full article]

Also in includes a free PDF checklist for capturing your customer requirements in a UA Requirements Specification document.

Related posts:

1. Gantt Project – Free Project Management Software Every week we review free or shareware software that competes...
2. Is this true? The goal of a project is to make the user successful! Ben says: “The goal of a project is to make...
3. Proposal Writing Course – Lesson 5 Writing a Request For Proposal Writing a Request for Proposal (also called an Invitation To...
4. What Avatar Can Teach You About Project Management 2.0 What’s the one thing you enjoyed the most in Avatar?...
5. Ron Sheer Interview – Plain English Writing Techniques Hi Folks, I had the good pleasure to interview Ron...