How much information should I put into a Business Process Template?

by Ivan on June 15, 2009

I’ve been developing a template for the business analysts at my client since Friday and have hit the proverbial brick wall. Here is the problem. The Business Process template will be used by the analysts to capture how the processes work when onsite. Ok, that’s fine. The problem started when I showed them the first draft.

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There wasn’t time for a requirements gathering session so I’m ‘guestimating’ what they want. Not an ideal situation but that’s how it is sometimes.

Some of the analysts wanted a ‘warts and all’ template that covered all possible scenarios.

I’ve done this and it’s now over 2 pages per process – and that’s before you type in a single word.

For most of the team this seems excessive. So, now I have a one-pager they can use just to capture the key steps involved.
We’re not finished by any means and I have another meeting on Friday.

One question in the back of my mind is: which of these will be the standard?

It can’t be both.

Can it?

Regards,

Ivan

PS – if you haven’t got enough to do already, you can follow me on Twitter @ivanwalsh

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