The ClickBank Analytics tool helps affiliates and customers track the success of their sales and the performance of their digital products. In this article, I’ll look at FAQs regarding this tool.
Q: Why does the number of Order Form Submits not match my Gross Sale Count?
A: There are several reasons: (1) the customer didn’t enter all fields correctly (2) the customer’s method of payment was declined.
Q: Where is the Trend Chart? Has it been hidden?
A: If it disappears, you can always find the trend chart on the Hide Chart link in the upper-right of the page.
Q: Why is the Gross Sale Count higher than the Order Form Submit Count?
A: Subscription sales have a recurring billing element that initiates a sale without the customer visiting the ClickBank order form at each recurring time-period.
Q: Why are improper Customer Countries in my reports?
A: In certain instances, a Customer Country is determined by the IP address the customer is using. Each IP address belongs to a country, Satellite Provider, or generic region like Europe or Anonymous. However, most IP addresses are assigned to a country.
Q: Why does the automated Internet robot impact Hop and Order Form Impression data?
A: ClickBank filters automated visits from its reporting so you get a better picture of real human traffic.
Q: Why are sales not showing in the Analytics tool?
A: Check the Last Updated Data box on the left-hand side of the reporting page. This shows when information was last loaded into the Analytics tool. The sale may be too recent to be available at this time.
Q: Why will the trend chart not display the selected time period?
A: Select a time period and then click the Go button in order to change the time period.
Q: Why do the Original Analytics metrics not match the new Analytics tool?
A: Original Analytics and New Analytics do not collect data on the same schedule and will likely not be in sync with each other as they calculate Hop traffic differently.
Q: Why did Net Sales data change since the last time I ran the report?
A: Net Sales may change because of refunds or chargebacks that were not included in the first report.
Q: Why are sales totals by Category greater than by Product?
A: A site listed in two Marketplace categories will include sales totals for each category, which causes your sales metrics to double.
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